Volkswagen has issued a recall of 389 Polo’s on handbrake mechanism issue and stopped deliveries of new cars to customers.
In the context of a voluntary safety measure, Volkswagen Passenger Cars in India is calling 389 Polo cars from a single batch of production from the month of September 2015 for inspection and preventive repair of the handbrake mechanism. The Quality Assurance department of Volkswagen India has determined that under certain conditions, the handbrake mechanism would lose effectiveness.
The analysis performed by Volkswagen has shown that a batch of handbrake cable retention levers in the rear brake liner might break under certain conditions.
Volkswagen has already identified the cars and has published the repair instructions to the service organisation in India. Customers who own the identified vehicles will be actively contacted by the Volkswagen dealers to come for an inspection and preventive repair. This operation will start with immediate effect. The activity at the workshop will require approximately one hour and will be carried out at no cost to the customer.
The deliveries of the identified Polo cars in stock which had been put on hold yesterday will be resumed as and when the inspection and preventive repair of each car is completed. Volkswagen further confirms that deliveries for the non-impacted Polo range continue as per schedule.
Volkswagen has also stopped selling cars in Goa and have closed down the showroom a few months back. The service station is functional.